Appointments must be cancelled at least 1 hour in advance, so that the appointment may be given to another patient.
It is practice policy that if any appointment is not attended without being cancelled at least one hour before on more than 3 occasions, the patient will be struck off from the practice register.
Did Not Attends cost the NHS around £30 per appointment. For 2022 this amounted to an estimate of £421 million across the UK. There are various ways your appointment can be cancelled if you no longer require it such as:
– Texting “CANCEL” to your appointment reminder message
– Cancelling via NHS App / Patient Access
– Informing Reception via telephone or front desk